Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of UTV Canada Inc. Copyright © 2008, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of browsing on this site or placing an order on this site and for no other purpose.

No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. Further, we will endeavour to keep pricing on this website as accurate as possible, but USD/CDN exchange fluctuations may create pricing variations.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update

information at any time, without prior notice (including after an order has been submitted).

Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

Links

Links from or to websites outside our website are meant for convenience only.

We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services.

Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking.

Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software.

Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

UTV Canada Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions that may be included with any other form or order.

Please note that we reserve the right to make changes to this site and these conditions at anytime.

Shipping

We will make every attempt to ship orders received before 3pm MST that same day, providing the product is in stock.  Orders received after 3pm MST will ship the next business day, M-F.  All products are shipped with Loomis.  Shipping rate and time depends upon the region in which you live.

The shipping rate is a daily flat rate.  Whatever you purchase that day – whether it’s 1 item or 100 items, you pay a flat rate.  The only exception is if the item is oversized, as determined by the courier company.  If an item is oversized, it will be clearly noted within the product description.  Customers will be notified of the freight quote before credit cards are charged and before the item is shipped.

RegionTime in Business DaysDaily Rate for Standard Sized Products
AB & SK1 Day13.95
BC & MB2 Days13.95
Vancouver Island3 Days13.95
ON & QB3 Days17.95
Northern QB5 Days17.95
NB, NS, & PEI5 Days19.95
NL8 Days19.95

Multiple Product Orders/Out of Stock

UTV Canada will ship your order complete unless specified otherwise from the customer.  What this means is that if one or more items is back-ordered or is a special order item, UTV Canada will wait until all items are in-stock before shipping your order to you.

If you would prefer your items to be shipping as they become available, you will incur extra shipping charges at the daily rate as described above, per each shipment.

UTV Canada prides itself on being able to provide our customers with unique high quality products.  Due to the uniqueness of some items we will not stock them, but be Special Order Only.   Special Order items require payment in full at time of order and are a final sale.

UTV Canada Return Policy

Retail Customer Return Policy

UTV Canada will accept returns under the following conditions:

  • The return has been authorized by a UTV Canada team member and is accompanied by a Return Merchandise Authorization (RMA) Form.
  • The product is in new, re-saleable condition with all original hardware and packaging intact and has not been installed or been attempted to install.
  • If the product is returned and received within 0-15 days of purchase to UTV Canada, a full refund, minus the cost of shipping, will be issued via the same method of payment as the purchase.
  • If the product is returned and received within 15-30 days of purchase to UTV Canada, you may do an exchange or keep a credit on file.  The credit or exchange amount will be less the cost of shipping.
  • There are no returns or exchanges after the 30 day period expires.
  • The cost of return shipping to UTV Canada is at the expense of the purchaser.
  • There will be no returns on special order items, snorkel kits, clearance products and electronic parts. These items are always final sale.

Dealer Return Policy

UTV Canada will accept returns from our Authorized Dealers under the following conditions:

  • The return has been authorized by a UTV Canada team member and is accompanied by a Return Merchandise Authorization (RMA) Form.
  • The product is in new, re-saleable condition with all original hardware and packaging intact and has not been installed or been attempted to install.
  • If an item is returned to UTV Canada without an RMA Form or it is not in re-saleable condition, it will be sent back to the Dealer at the Dealer’s expense.
  • Once an RMA form has been received and approved by UTV Canada, the Dealer will be sent an E-Return from the UTV Canada Shipping Dept. Freight will be charged back to the dealer unless specified as such on the authorized RMA form.
  • There will be no returns on special order items, snorkel kits, clearance products and electronic parts.  These items are always final sale.
  • Items returned within 0-15 days, may be returned with no restocking fee.
  • Items returned within 15-30 days may be returned with a 20% restocking fee.
  • Items returned over 30-60 days may only be returned at our discretion and comes with a minimum 30% restocking fee.
  • No Dealer returns after 60 days.

Warranty

In circumstances of manufacturer defect, UTV Canada will honour the warranties given by the individual manufacturers and only to the extent of such warranty.  The manufacturer is entirely responsible for damages resulting from the design or manufacturing of the product it produces.

Some manufacturers prefer to honour their warranties themselves.  UTV Canada will supply you with their return address to reduce your waiting time and is willing to help facilitate within reason, the return process to ensure customer satisfaction.

UTV Canada Inc. and/or the manufacturer require warranty returns to be accompanied by written information regarding the length of time used, what caused the failure and any other necessary documentation such a photos.  The consumer must also provide a copy of the retail invoice of the defective item and must respect the warranty period set forth by the manufacturer.